.png/:/rs=h:66,cg:true,m/qt=q:95)
Shipping Notice and Delivery & Pickup Instructions
📦 What to Expect
- Estimated transit time: 2–7 business days depending on carrier and destination.
- Once your shipment arrives at the terminal, the freight company will contact you directly to schedule a final delivery date and time.
- Curbside delivery only: The driver will lower the pallet to ground level but is not authorized to enter the building or handle individual chairs.
- Any additional arrangements made directly with the driver are outside the scope of this agreement and are undertaken at your own risk.
📍 Delivery Day Requirements
To ensure a smooth and efficient delivery:
- A representative must be present at the delivery location (church) during the time window confirmed by the carrier.
- Please have sufficient and capable personnel available to unload, unpack, and move the chairs indoors.
- Once the pallet has been lowered to the ground, the delivery is considered complete and accepted.
🔍 Inspection & Damage Protocol
- Inspect the shipment immediately upon arrival for any visible damage or missing items.
- Count all chairs before signing the delivery receipt.
- If damage or discrepancies are observed:
- Note them clearly on the delivery receipt.
- Take clear photographs as evidence.
- Note them clearly on the delivery receipt.
- Failure to document issues at the time of delivery forfeits your right to file a claim with the carrier.
- All freight shipments are facilitated as a courtesy service on behalf of the customer. Amen Church Seating (HIG) is not liable for any damage incurred during transit. However, we will gladly assist you in filing a claim with the freight carrier.
- For complete details, please refer to our Terms & Conditions.
🪑 After Delivery
- It is recommended to move the chairs indoors as soon as possible using proper equipment to avoid injury or product damage.
- All packaging materials are the customer’s responsibility to dispose of safely and properly.
- Normal logistics marks:
- Minor stacking marks or abrasions on chair seats or backs may occur and are expected during shipping. These will diminish over time with regular use.
- Foam cushions may feel firm initially but will soften with regular seating.
- Minor stacking marks or abrasions on chair seats or backs may occur and are expected during shipping. These will diminish over time with regular use.
- Plastic glides on chair legs may occasionally break during unloading. We include extra glides at no charge for easy replacement.
- Minor cosmetic imperfections (scratches, abrasions, etc.) are considered normal and do not qualify as defects for replacement or return.
- As a courtesy, we offer a complimentary touch-up kit to help keep your chairs looking excellent.
- As a courtesy, we offer a complimentary touch-up kit to help keep your chairs looking excellent.
⚠️ Safety & Liability Notice
- Amen Church Seating / HIG shall not be held liable for any accidents, injuries, or property damage that occur during the unloading, unpacking, or handling of chairs after delivery.
- The customer (church) is solely responsible for ensuring that the unloading process is conducted safely and responsibly.
- We strongly recommend:
- Having qualified personnel available
- Using proper moving equipment (e.g., pallet jacks, dollies)
- Carrying adequate insurance coverage, if applicable
- Taking all necessary safety precautions
- Having qualified personnel available
- Once the pallet has been placed at ground level, all responsibility for safety, handling, and product condition transfers fully to the customer.
🚚 Missed Delivery & Additional Liability
If no one is present at the scheduled time and location:
- The carrier may leave the pallet outside the premises. In this case, the church assumes full responsibility for the chairs, including (but not limited to) damage from weather, theft, vandalism, or other incidents.
- If delivery cannot be completed due to absence, building closure, or lack of access, a redelivery must be scheduled.
- All additional fees will be the customer’s responsibility and must be paid in full before rescheduling.
- All additional fees will be the customer’s responsibility and must be paid in full before rescheduling.
- Amen Church Seating / HIG assumes no responsibility for any losses, damages, or costs resulting from failed deliveries.
🏗️ Warehouse Pickup Notice
🚛 Customer Responsibilities During Pickup
- The customer is fully responsible for:
- Bringing an appropriate vehicle
- Providing enough personnel to load the chairs
- Properly securing, tying down, and covering the chairs for transport
- Bringing an appropriate vehicle
- Warehouse staff will only assist by bringing the chairs to the loading area.
- Staff are not authorized to enter vehicles, secure the load, or handle any tying down.
We recommend bringing:
✔️ Straps or ropes
✔️ Tarps or covers (in case of rain)
✔️ Any tools required to secure the load
🔍 Inspection & Verification
- Customers are encouraged to inspect the chairs during pickup.
- Once chairs are loaded and leave our facility:
- It is assumed the customer has verified and accepted the quantity and condition of the chairs.
- No claims will be accepted for damage, shortages, or defects reported after transport.
- It is assumed the customer has verified and accepted the quantity and condition of the chairs.
⚠️ Liability Disclaimer
- All risk and liability transfer to the customer once the chairs have exited our facility.
- Amen Church Seating / HIG shall not be liable for:
- Any damages sustained during customer transport
- Any counting errors not identified at the time of pickup
- Any damages sustained during customer transport
📅 Pickup Hours
- Please arrive on time for your scheduled pickup appointment.
- Delays may affect warehouse access or staff availability.
Thank you for choosing Amen Church Seating (HIG).
We are honored to serve your congregation and pray these chairs will bless your ministry for years to come.
QUICK, EASY, AFFORDABLE FINANCING
Applying only takes a few minutes. We will contact you with your approved payment options, and you choose the option that best suits your monthly budget.
The process is simple!