Terms and Conditions,Warehouse Visit, Shipping Notice, and P

---

📦 What to Expect

• Estimated transit time: Logostcis will conatact the customer for date and transit time confirmation (7-14 days after dispatch) Fast shipping avilable 2-4 days restiction and extra fee will apply.
   
• Once your shipment arrives at the terminal, the freight company will contact you directly to schedule a final delivery date and time.
   
• Curbside delivery only: The driver will lower the pallet to ground level but is not authorized to enter the building or handle individual chairs. (Extra fee will apply, if not noted in the contract its not included)
   
• Any additional arrangements made directly with the driver are outside the scope of this agreement and are undertaken at your own risk.
   

To ensure a smooth and efficient delivery:

• A representative must be present at the delivery location (church) during the time window confirmed by the carrier.
   
• Please have sufficient and capable personnel available to unload, unpack, and move the chairs indoors.
   
• Once the pallet has been lowered to the ground, the delivery is considered complete and accepted.
   

• Inspect the shipment immediately upon arrival for any visible damage or missing items.
   
• Count all chairs before signing the delivery receipt.
   
• If damage or discrepancies are observed:
   
  • Note them clearly on the delivery receipt.
     
  • Take clear photographs as evidence.
     
• Failure to document issues at the time of delivery forfeits your right to file a claim with the carrier.
   
• All freight shipments are facilitated as a courtesy service on behalf of the customer. Amen Church Seating (HIG) is not liable for any damage incurred during transit. However, we will gladly assist you in filing a claim with the freight carrier.
   
• For complete details, please refer to our Terms & Conditions.
   

• It is recommended to move the chairs indoors as soon as possible using proper equipment to avoid injury or product damage.
   
• All packaging materials are the customer’s responsibility to dispose of safely and properly.
   
• Normal logistics marks:
   
  • Minor stacking marks or abrasions on chair seats or backs may occur and are expected during shipping. These will diminish over time with regular use.
     
  • Foam cushions may feel firm initially but will soften with regular seating.
     
• Plastic glides on chair legs may occasionally break during unloading. We include extra glides at no charge for easy replacement.
   
• Minor cosmetic imperfections (scratches, abrasions, etc.) are considered normal and do not qualify as defects for replacement or return.
   
  • As a courtesy, we offer a complimentary touch-up kit to help keep your chairs looking excellent.
     

• Amen Church Seating / HIG shall not be held liable for any accidents, injuries, or property damage that occur during the unloading, unpacking, or handling of chairs after delivery.
   
• The customer (church) is solely responsible for ensuring that the unloading process is conducted safely and responsibly.
   
• We strongly recommend:
   
  • Having qualified personnel available
     
  • Using proper moving equipment (e.g., pallet jacks, dollies)
     
  • Carrying adequate insurance coverage, if applicable
     
  • Taking all necessary safety precautions
     
• Once the pallet has been placed at ground level, all responsibility for safety, handling, and product condition transfers fully to the customer.
   

If no one is present at the scheduled time and location:

• The carrier may leave the pallet outside the premises. In this case, the church assumes full responsibility for the chairs, including (but not limited to) damage from weather, theft, vandalism, or other incidents.
   
• If delivery cannot be completed due to absence, building closure, or lack of access, a redelivery must be scheduled.
   
  • All additional fees will be the customer’s responsibility and must be paid in full before rescheduling.
     
• Amen Church Seating / HIG assumes no responsibility for any losses, damages, or costs resulting from failed deliveries.
   

• The customer is fully responsible for:
   
  • Bringing an appropriate vehicle
     
  • Providing enough personnel to load the chairs
     
  • Properly securing, tying down, and covering the chairs for transport
     
• Warehouse staff will only assist by bringing the chairs to the loading area.
   
• Staff are not authorized to enter vehicles, secure the load, or handle any tying down.
   

We recommend bringing:
✔️ Straps or ropes
✔️ Tarps or covers (in case of rain)
✔️ Any tools required to secure the load

• Customers are encouraged to inspect the chairs during pickup.
   
• Once chairs are loaded and leave our facility:
   
  • It is assumed the customer has verified and accepted the quantity and condition of the chairs.
     
  • No claims will be accepted for damage, shortages, or defects reported after transport.
     

• All risk and liability transfer to the customer once the chairs have exited our facility.
   
• Amen Church Seating / HIG shall not be liable for:
   
  • Any damages sustained during customer transport
     
  • Any counting errors not identified at the time of pickup
     

• Please arrive on time for your scheduled pickup appointment.
   
• Delays may affect warehouse access or staff availability.
   

Thank you for choosing Amen Church Seating (HIG).
We are honored to serve your congregation and pray these chairs will bless your ministry for years to come. 

General Safety, Delivery, Pickup, and Warehouse Responsibility Agreement

Before continuing, please carefully read the attached Safety, Delivery, Pickup, and Warehouse Responsibility Agreement and complete the required signature. We look forward to serving you and supporting your project every step of the way.

Definition of the Company

Company refers to Hosanna International Group, including its DBA Amen Church Seating, and all of its owners, employees, agents, contractors, and affiliates.

Warehouse Visit and Tour Liability Disclaimer - If you’re visiting the warehouse the customer understands that the warehouse is a high-traffic industrial environment with forklifts, heavy materials, and active operations. The customer acknowledges that the entry is voluntary and not required, the customer assumes all risks, including injury or death, the customer releases the Company from all liability.

Alternative Option - The customer may request that the products be shown outside the facility; however, the risks still apply. The customer is responsible for their own safety and for the safety of anyone accompanying them. The customer agrees to defend and hold the Company harmless from any claim arising from the visit.

Shipping / Carrier Selection, (If Applicable)

Independent Carriers - All carriers are independent third parties. The Company does not own, operate, or control the carriers and is not responsible for their actions or omissions, including delays, damages, losses, routes, or handling

Carrier Selection - Unless the buyer provides written instructions to use a specific carrier, the Company may select the carrier at its sole discretion based on availability and logistics. This selection does not constitute a recommendation or guarantee of service. The Company does not guarantee transit times, delivery dates, or carrier performance.All claims for loss or damage in transit must be made directly with the carrier. The buyer is responsible for inspecting the shipment at the time of delivery and noting any damage or shortage on the delivery receipt before signing. Failure to do so correctly may result in the complete denial of the claim by the carrier, and the Company shall have no responsibility for such claims. 

Warehouse Pickup, Loading, Inspection, and Responsibility

Scheduling and Access - All pickups are by appointment only and must be scheduled at least twenty-four (24) hours in advance. Same-day pickups are not allowed. The Company may deny access to arrivals without an appointment.

No-Show / Rescheduling Fees - Failure to appear for a scheduled appointment or late cancellation may result in rescheduling and/or restocking fees. A new appointment will not be confirmed until such fees are paid.

Authorized Pickup - Only the buyer or the buyer’s authorized representative may pick up the merchandise. Identification and written authorization may be required.

Buyer Responsibility - The buyer is fully responsible for providing the vehicles, equipment, and personnel necessary to safely receive, handle, and transport the merchandise.

Loading Conditions - The Company will only assist with loading for dock-level trucks. If the vehicle is not compatible, the buyer assumes full responsibility for loading and handling. 

Handling and Unpacking -The buyer is responsible for all handling and unpacking of the merchandise. A minimum of four (4) people per stack is recommended for safe handling. All packing materials must be removed by the buyer. Leaving materials in the warehouse may result in an immediate cleaning fee or cancellation of dispatch. The buyer assumes full responsibility for any damage caused during handling, unwrapping, including but not limited to dropped stacks, bent frames, torn fabric, or other mishandling. The Company shall not be responsible for damages after the merchandise has been released.

Inspection and Acceptance - The buyer must inspect and count the merchandise at the time of pickup. Any damage or shortage must be noted in writing before leaving. Once the merchandise leaves without written notation, it is considered fully accepted and in good condition.

Transportation and Securing of Load -The buyer is responsible for properly securing the load. A closed truck with a liftgate is recommended. The use of open or inadequate vehicles is at the buyer’s own risk.

Space and Quantity Responsibility - The buyer is responsible for confirming that the merchandise fits in their vehicle or space. Any recommendation from the Company is for guidance only.

Transfer of Risk - All risk of loss or damage transfers to the buyer at the time the merchandise is released.

Limitation of Liability - The Company shall not be responsible for indirect or consequential damages. Total liability shall not exceed the amount paid. The buyer agrees to indemnify and hold the Company harmless from any claim arising from handling, transportation, or use.

Right to Refuse or Suspend - The Company may refuse or stop loading if conditions are unsafe or if the buyer does not comply with these terms.

Delivery and Handling Responsibility - All unloading, handling, installation, and storage are the sole responsibility of the customer. If the customer decides to unload without the carrier, they do so at their own risk and release the Company from all liability.

Assumption of Risk - The customer acknowledges that handling, transportation, unloading, installation, and use of the chairs involve risks, including serious injury or death, and voluntarily assumes those risks.

Inspection and Acceptance - The customer must: Inspect and count all chairs, Note any damage or shortage before signing, understand that failure to do so means waiver of claims.

Delivery Window, Customer Presence, and Unloading Responsibility

Delivery Window / Carrier Arrival Time - The buyer understands and agrees that any delivery date, delivery time, or delivery window provided by the carrier or shipping company is only an estimate and is not guaranteed by the Company. The Company does not control the carrier’s schedule, route, traffic delays, weather delays, mechanical issues, driver availability, dispatch decisions, or arrival time. If the carrier arrives late, misses the estimated delivery window, reschedules, or fails to appear, this shall not be grounds for any claim, complaint, refund, cancellation, chargeback, discount, or demand against the Company. The buyer understands that all such matters are the responsibility of the carrier and must be addressed directly with the carrier or shipping company.

Customer Must Be Present and Prepared - The buyer is fully responsible for being present at the delivery location during the delivery window provided by the carrier. The buyer must also provide enough qualified personnel, equipment, and space to safely receive, unload, inspect, count, and move the chairs. Failure by the buyer to be present, prepared, or properly staffed may result in additional carrier charges, redelivery fees, waiting-time fees, storage fees, return fees, or other costs, all of which shall be the sole responsibility of the buyer.

Unloading Responsibility - Unless clearly stated in writing on the invoice or signed sales document, unloading assistance is not included. Standard delivery does not include inside delivery, white-glove service, curbside unloading assistance, installation, placement, assembly, moving chairs into the building, removal of packaging, or labor to unload the chairs. The buyer is solely responsible for unloading the chairs safely and for applying all necessary safety measures during unloading, handling, movement, storage, and installation.

White-Glove / Curbside / Unloading Assistance - If the buyer wants curbside service, white-glove service, unloading assistance, inside delivery, or any special delivery service, the buyer must request it in advance and it must be clearly added to the invoice with the applicable separate fee. If such service is not specifically listed on the invoice or written agreement, it shall be understood and agreed that the service was not included, not purchased, and not owed by the Company.

Release of Liability - The buyer releases Hosanna International Group Inc., DBA Amen Church Seating, from any and all liability, claims, damages, injuries, losses, delays, disputes, additional charges, or incidents arising from carrier delays, missed delivery windows, unloading, handling, lack of personnel, unsafe unloading, or any action or omission by the carrier, driver, buyer, buyer’s staff, volunteers, or representatives. The buyer agrees to defend, indemnify, and hold harmless the Company from any claim related to the delivery, unloading, handling, storage, or use of the chairs to the fullest extent permitted by law.

Mandatory Safety Inspection - The customer must inspect each chair before use for: Sharp edges, Metal defects, Loose components, Fabric or foam defects. Do not use defective chairs.

Use = Acceptance - Use of the chair means the customer accepts that the chair is safe.

Full Responsibility - The customer assumes full responsibility for damages or injuries during use.

Indemnification: - The customer agrees to indemnify the Company for any third-party claim.