Frequently Asked Questions church furniture

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You can reach us 24/7  by phone, email, or WhatsApp—whatever is most convenient for you. If needed, we can visit your church in person to assist with space layout, blueprints, and seating evaluations. We also offer:

• Conference calls or Zoom presentations (perfect for board meetings—available up to 9 PM)
   
• Professional space and color analysis
   
• Expert recommendations based on years of experience
   
• Fabric swatches to help you choose the perfect color
   
• Aisle width and layout guidance
   
• And much more!
   

Our technicians have been serving churches across America for over 30 years, and we’re committed to making the entire process smooth, professional, and stress-free.

This is a very important question—one that many companies don’t clearly answer. Often, the truth is hidden in the fine print or product description. That’s why it’s crucial to ask or read carefully. With us, there’s no guesswork. Yes, our chairs arrive 100% fully built—no screws, no parts, no assembly required. Just unwrap and use!

Shipping & Claims Policy – Amen Church Seating

At Amen Church Seating, every chair is carefully inspected and certified free of defects before it leaves our facility. In the rare event that damage occurs during transit, your shipment is fully insured, and we are here to help facilitate the resolution.

While Amen Church Seating is not responsible for any damage, loss, or delay that may occur once the goods leave our facility, we are committed to supporting our customers throughout the claims process.

• Title & Risk Transfer: Ownership and responsibility for the goods transfer to the customer upon pickup by the shipping carrier.
   
• Booking on Behalf of Customer: All freight bookings are made on behalf of the customer as a convenience. Amen Church Seating collects the shipping fee and remits payment to the carrier as a pass-through service.
   
• Claims Handling: Although we are not liable for damages, we will initiate and manage the claims process on your behalf to help facilitate a timely and favorable resolution.
   
• Claims Window: Customers must inspect the shipment immediately upon delivery and report any damage within 48 hours. Claims submitted after this window may be denied by the freight carrier.
   
• Delivery Receipt Note Requirement: Any visible damage must be clearly noted on the delivery receipt at the time of delivery. Failure to do so may void the ability to file a claim.
   
• Claims Processing Time: Depending on the carrier’s procedures and the nature of the claim, the resolution timeframe may range from 30 to 90 days.
   
• Delivery Times Not Guaranteed: Shipping dates and transit times are estimates only. Amen Church Seating is not responsible for any delivery delays caused by the carrier or external circumstances.
   
• Claim Outcomes & Additional Costs: Amen Church Seating is not responsible for any claim denials, partial reimbursements, or additional costs incurred as a result of the damage, including replacement fees or secondary shipping charges, if applicable.
   

Amen Church Seating acts solely as a logistics facilitator and is not liable for incidents during transit. However, we remain dedicated to assisting our customers and advocating for the best possible outcome when issues arise.

For any questions or to initiate a claim, please contact our customer service team directly.

Notice: Submission of payment or confirmation of an order constitutes acceptance of this policy, regardless of whether the customer has read it in full. Amen Church Seating makes this policy readily available in writing and upon request.

We offer several secure and flexible payment options for your convenience. Our company is fully registered and established with Bank of America, one of the most trusted American financial institutions—giving you added confidence and assurance.

You may pay via:

• Wire transfer
   
• Zelle
   
• Visa
   
• MasterCard
   
• American Express
   
• Cash (upon pickup only)
   

Your security and trust are very important to us. If you have any questions or prefer a specific method, we’re happy to accommodate.

Yes, we offer both delivery and pickup options for your convenience.

• Free delivery is included on all orders of 100 chairs or more within the first 50 miles of our Texas warehouse.
   
• This offer does not apply to special discounts or promotional cash deals, but don’t worry—we still provide the lowest shipping rates in the industry across all 49 states, including Puerto Rico and the Caribbean.
   

Pickup is also available by appointment. For a personalized shipping estimate, please contact us at shipping@amenchurchseating.com.

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You can pick up your order from any of our three main warehouse locations:

• Houston, TX
   
• Orlando, FL
   
• San Juan, PR
   

In addition, we can ship directly to your church or to one of our partner locations in:

• California
   
• New Jersey
   
• Chicago, IL
   
• Mexico
   

If you’re unsure about the vehicle size needed for pickup or need help finding a rental, we’re here to assist. Just contact us—we’ll guide you through the process to make it simple and stress-free.

Great question! We believe in full transparency, so let me share something most companies won’t tell you:

Whenever a company promises “free shipping,” it’s worth taking a closer look at their prices. One of two things is usually happening:

1. They’ve raised the price of the chair to quietly cover shipping, or
    
2. They’ve sacrificed quality somewhere else to absorb the shipping cost.

At our company, we keep it simple and honest. We don’t believe in hiding fees or cutting corners.

✅ Here’s our policy:

• We cover the first 50 miles of delivery free on any order of 100 chairs or more.
   
• After that, we only charge the lowest market shipping rate available — no markup, no hidden fees.
   

We believe our customers deserve the best quality at the best value, with no surprises. That’s why so many churches choose to work with us again and again.

Would you like me to make this into a short script your sales team can memorize or use as a quick reply on email/text too?

♻️ Have Old Pews or Chairs at Your Church? Let Us Help!

We understand that one of the biggest challenges churches face when upgrading their seating is deciding what to do with their existing furniture. That’s why we've developed a unique solution: our “Classic Trade-In” and “Sell & Trade-In” programs.

With these options, you can either donate or sell your used furniture and apply the value toward the purchase of new chairs. It’s a simple and practical way to transition without letting your old seating go to waste.

Some churches choose to bless a startup ministry by passing their furniture forward, while others opt to sell and reinvest the value into their own worship space. Wherever your church stands, we’re here to help.

To get started, just send us:

• The quantity of used items
   
• For pews: their dimensions
   
• Three photos: front, back, and side view
   

📌 Please Note: The Trade-In Program may not be available in all states or territories. Please contact us before placing your order to confirm if your location qualifies.

We’re here to serve you with integrity and care every step of the way.

🚚 Immediate Delivery Available – Reserve Early!

At Amen Church Seating, we strive to maintain year-round inventory with a variety of models and colors available. In many cases, you can visit our showroom, select the model and color you like, and coordinate immediate delivery or pickup.

However, for custom orders or during peak seasons, inventory may be limited. For this reason, we strongly recommend reserving your chairs in advance, allowing 30, 60, or even up to 120 business days for your order to be processed, depending on the size and customization.

• Force Majeure & Freight Delays: Amen Church Seating is not responsible for any delays due to ocean freight logistics, customs processing, global events (including wars, hurricanes, strikes, or port congestion), or any other unforeseen circumstances beyond our control that may impact delivery timelines.
   
• Customer Notification: Customers will be informed of any changes, including accelerated timelines or unexpected delays, as soon as updates become available.
   
• Order Cancellation: All orders are final and may not be canceled once confirmed. In rare cases where cancellation is approved, a restocking and cancellation fee will apply.
   
• Delivery Details: It is the customer’s responsibility to provide accurate delivery information, including accessibility and unloading conditions. Amen Church Seating is not liable for failed deliveries due to incorrect or incomplete delivery details.
   
• Returns & Exchanges: Due to the nature of our products and customizations, all sales are final. Returns or exchanges are not accepted unless expressly stated in writing as part of the original order.
   

A: We offer a variety of flexible payment methods to serve churches and ministries across the country:

Accepted Payment Methods:

• Corporate Check
   
• Personal Check
   
• Bank Transfer (Wire or ACH)
   
• Direct Deposit
   
• Credit Cards (Visa, MasterCard, AMEX)
   
• Zelle
   
• ATH Móvil
   
• Custom Payment Plans (Certain restrictions apply)
   

We also offer financing options through our trusted partners to help make your purchase more manageable.

Please Note:
All orders must be paid in full and cleared by the bank before dispatch. No exceptions apply.
 

If you have questions about which method is best for your organization, our team is here to help guide you through the process.

At Amen Church Seating, we take great pride in offering a trustworthy and faith-centered buying experience. Here are a few reasons why so many churches across the nation continue to choose us:

1. Proven Track Record & Long-Term Stability
We’ve operated under the same leadership since day one. In an industry where companies often come and go , our consistency is your assurance. Same Leadership with over 30 years of Experience serving churches. When you work with us, you know exactly who you're dealing with 35 years of experience

2. Guided by Faith & Values
We are more than just a business — we are part of the body of Christ. Our company reflects our Christian faith and values in every interaction. When you support us, you're supporting a business that honors God and serves His people.

3. True Church Seating Specialists
Unlike companies that sell everything from folding tables to office chairs, we focus exclusively on church seating — and have done so for over 30 years. That specialization means better products, deeper expertise, and a supplier you can count on.

4. Over Three Decades of Experience
With more than 30 years of experience in this industry under the same name and management, we’ve earned a reputation for reliability, quality, and consistency.

5. Family-Owned & Personally Invested
We are a family-run business, and that personal touch shines through in everything we do. We treat every church with the same care and attention we would give our own congregation. 

6. Trusted by Thousands
We’ve served over 500 church councils and thousands of churches across Puerto Rico and the United States, representing a wide range of denominations. Our long-standing reputation speaks for itself.

7. American Standards
Of course! Here’s a refined version of that statement emphasizing that your products are built using American standards and quality, with a tone that builds trust and pride:

8. Flexible Financing Options
We offer financing through trusted partners, so you can furnish your sanctuary without financial strain.

9. Trade-In Programs & Industry-Leading Prices
Our Trade-In program helps you maximize your investment by applying the value of your current seating toward your new purchase, all while giving you access to some of the best pricing in the industry.

We warmly invite you to visit our showroom, speak with our team, and see and test our products firsthand. We’re confident that once you do, you’ll recognize the difference and know you’ve found the right partner for your church.

Thank you for considering Amen Church Seating. We’re honored to serve you.